{"id":17398,"date":"2023-02-16T09:11:02","date_gmt":"2023-02-16T09:11:02","guid":{"rendered":"https:\/\/cdc.es\/quality-rights-and-duties-of-the-patient\/"},"modified":"2023-04-17T15:15:42","modified_gmt":"2023-04-17T15:15:42","slug":"quality-rights-and-duties-of-the-patient","status":"publish","type":"page","link":"https:\/\/cdc.es\/en\/quality-rights-and-duties-of-the-patient\/","title":{"rendered":"Quality, Rights and Duties of the Patient"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17398\" class=\"elementor elementor-17398 elementor-15503\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69cc9eb9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69cc9eb9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1d0e2a10\" data-id=\"1d0e2a10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-128c6e46 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"128c6e46\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6aa7ca1e3512a\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h1 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h1\"  > Quality Section\n<\/h1>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7df88d45\" data-id=\"7df88d45\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3620bf09 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"3620bf09\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6aa7ca1e35f8a\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > Rights and duties of the patient.<\/p>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-384fb665 elementor-section-content-middle elementor-reverse-mobile elementor-reverse-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"384fb665\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-23b6d9e3\" data-id=\"23b6d9e3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17f6db14 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"17f6db14\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6aa7ca1e37287\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h2\"  data-inview=\"true\" data-transition-delay=\"true\" data-delay-options=\"{&quot;elements&quot;:&quot;.lqd-highlight-inner&quot;,&quot;delayType&quot;:&quot;transition&quot;}\" > <mark class=\"lqd-highlight\"><span class=\"lqd-highlight-txt\"  >Quality<\/span><span class=\"lqd-highlight-inner\"><\/span><\/mark> management<\/h2>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d58925b elementor-widget elementor-widget-text-editor\" data-id=\"d58925b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The management assumes the challenge of implementing a quality management system according to the une-en <em>ISO 9001:2015<\/em> standard. For this reason, <strong>CDC CL\u00cdNICA DE LA CUESTA<\/strong> establishes, declares and assumes the following<br \/>beginning:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4bda1 elementor-widget elementor-widget-spacer\" data-id=\"5b4bda1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-631564e elementor-widget elementor-widget-text-editor\" data-id=\"631564e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>Offer a service according to the requirements of our clients taking into account the needs and expectations of the relevant interested parties for the direction of the organization.<\/li>\n<li>Management&#8217;s commitment to provide the necessary resources for the proper functioning and\ncontinuous improvement of the quality management system.<\/li>\n<li>Promoting employee quality awareness through training\nand from our own clients through our own activities.<\/li>\n<li>The application of this policy requires the active integration of the entire human team of the company, through motivation and training in order to achieve the quality objectives established by the company.\norganization.<\/li>\n<li>Reaffirm the commitment to comply with the applicable legal requirements and with other requirements to which CDC subscribes related to the provision of the service.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1a3312c5\" data-id=\"1a3312c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-202cddb7 elementor-widget elementor-widget-ld_fancy_image\" data-id=\"202cddb7\" data-element_type=\"widget\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"lqd-imggrp-single d-block pos-rel \">\n\t\t\t<div class=\"lqd-imggrp-img-container d-inline-flex pos-rel align-items-center justify-content-center \">\n\t\t\t\t\t\t\t\t<figure class=\"w-100 pos-rel\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1500\" src=\"https:\/\/cdc.es\/wp-content\/uploads\/2023\/02\/gestion-calidad-cdc.jpg\" class=\"attachment-full size-full wp-image-15554\" alt=\"\" srcset=\"https:\/\/cdc.es\/wp-content\/uploads\/2023\/02\/gestion-calidad-cdc.jpg 1000w, https:\/\/cdc.es\/wp-content\/uploads\/2023\/02\/gestion-calidad-cdc-200x300.jpg 200w, https:\/\/cdc.es\/wp-content\/uploads\/2023\/02\/gestion-calidad-cdc-683x1024.jpg 683w, https:\/\/cdc.es\/wp-content\/uploads\/2023\/02\/gestion-calidad-cdc-300x450.jpg 300w, https:\/\/cdc.es\/wp-content\/uploads\/2023\/02\/gestion-calidad-cdc-600x900.jpg 600w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" itemprop=\"image\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-79286c4 e-flex e-con-boxed e-con e-parent\" data-id=\"79286c4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97e31d5 elementor-widget elementor-widget-ld_tabs\" data-id=\"97e31d5\" data-element_type=\"widget\" data-widget_type=\"ld_tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"lqd-tabs lqd-tabs-style-2 lqd-tabs-nav-iconbox d-flex lqd-tabs-nav-items-not-expanded flex-column 97e31d5 lqd-nav-underline-\" data-tabs-options=\"{&quot;trigger&quot;:&quot;click&quot;}\">\n\n\t\t\t<nav class=\"lqd-tabs-nav-wrap\">\n\t\t\t\t<ul class=\"reset-ul lqd-tabs-nav d-flex align-items-center justify-content-between flex-wrap pos-rel\" role=\"tablist\"><li data-controls=\"lqd-tab-1591\" role=\"presentation\" class=\"elementor-repeater-item-eac2abf active mb-5\"><a class=\"d-block\" href=\"#lqd-tab-1591\" data-bs-target=\"#lqd-tab-1591\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1591\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-icon d-flex align-items-center\"><span class=\"lqd-tabs-nav-icon-icon d-inline-flex align-items-center justify-content-center me-5 border-radius-circle\"><i aria-hidden=\"true\" class=\"far fa-edit\"><\/i><\/span><span class=\"lqd-tabs-nav-content d-block\"><span class=\"d-block h3 mt-0 mb-2\">Rights<\/span><\/span><\/span><span class=\"lqd-tabs-nav-progress\"><span class=\"lqd-tabs-nav-progress-inner\"><\/span><\/span><\/a><\/li><li data-controls=\"lqd-tab-1592\" role=\"presentation\" class=\"elementor-repeater-item-04bae5f mb-5\"><a class=\"d-block\" href=\"#lqd-tab-1592\" data-bs-target=\"#lqd-tab-1592\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1592\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-icon d-flex align-items-center\"><span class=\"lqd-tabs-nav-icon-icon d-inline-flex align-items-center justify-content-center me-5 border-radius-circle\"><i aria-hidden=\"true\" class=\"far fa-handshake\"><\/i><\/span><span class=\"lqd-tabs-nav-content d-block\"><span class=\"d-block h3 mt-0 mb-2\">Guarantees<\/span><\/span><\/span><span class=\"lqd-tabs-nav-progress\"><span class=\"lqd-tabs-nav-progress-inner\"><\/span><\/span><\/a><\/li><li data-controls=\"lqd-tab-1593\" role=\"presentation\" class=\"elementor-repeater-item-23a01ec mb-5\"><a class=\"d-block\" href=\"#lqd-tab-1593\" data-bs-target=\"#lqd-tab-1593\" aria-expanded=\"false\" aria-controls=\"lqd-tab-1593\" role=\"tab\" data-toggle=\"tab\" data-bs-toggle=\"tab\"><span class=\"lqd-tabs-nav-icon d-flex align-items-center\"><span class=\"lqd-tabs-nav-icon-icon d-inline-flex align-items-center justify-content-center me-5 border-radius-circle\"><i aria-hidden=\"true\" class=\"far fa-thumbs-up\"><\/i><\/span><span class=\"lqd-tabs-nav-content d-block\"><span class=\"d-block h3 mt-0 mb-2\">Obligations<\/span><\/span><\/span><span class=\"lqd-tabs-nav-progress\"><span class=\"lqd-tabs-nav-progress-inner\"><\/span><\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t<\/nav>\n\n\t\t\t<div class=\"lqd-tabs-content pos-rel\"><div id=\"lqd-tab-1591\" role=\"tabpanel\" class=\"lqd-tabs-pane fade active in\"><ol>\n  <li>Right to information by duly trained and experienced personnel.<\/li>\n  <li>Right to a comprehensive and comprehensive explanation of your treatment by a physician or surgeon,\nnot hiding negative aspects or possible complications that you must assume freely and\nwith full knowledge.<\/li>\n  <li>Right to obtain a copy of your medical record.<\/li>\n  <li>Right to privacy and privacy.<\/li>\n  <li>Right to decide freely.<\/li>\n  <li>Right to have your wishes respected always under medical supervision and criteria.<\/li>\n  <li>Right to receive an estimate for the treatment or surgery about which you request information\nafter medical diagnosis.<\/li>\n  <li>Right to receive a treatment or surgery contract between the clinic and the patient in which\ndetail the concepts included and not included in it.<\/li>\n  <li>Right to request the cancellation of your treatment -taking into account the costs generated and\nthe conditions of your contract-, and request the refund of the corresponding amount in case it was not made to the center in which you contracted.<\/li>\n  <li>Right to receive excellent treatment from all clinic staff.<\/li>\n  <li>In case any of the above rights are not fulfilled, you can notify any of our advisors or sugerencias@cdc.es.<\/li>\n<\/ol> <\/div><div id=\"lqd-tab-1592\" role=\"tabpanel\" class=\"lqd-tabs-pane fade\"><ol>\n  <li>CDC CL\u00cdNICA DE LA CUESTA will give you a personalized follow-up in all surgeries. Consultation\nat your nearest clinic or by calling 922.644.774<\/li>\n  <li>CDC CL\u00cdNICA DE LA CUESTA is a clinic certified under ISO 9001 by Bureau Veritas in Spain.<\/li>\n  <li>The attention and information you will receive will be specialized.<\/li>\n  <li>Personalized diagnosis that will ensure a unique treatment and therefore the success of the\nresults.<\/li>\n  <li>Performance of all the necessary tests to establish the complete medical history.<\/li>\n  <li>All our products, techniques and protocols, as well as mandatory informed consents, follow the EC health regulations and are endorsed and verified by our quality and legal departments.<\/li>\n  <li>We guarantee strict compliance with the legislation.<\/li>\n<\/ol> <\/div><div id=\"lqd-tab-1593\" role=\"tabpanel\" class=\"lqd-tabs-pane fade\"><ol>\n  <li>Communicate any change of address or personal data to the clinic.<\/li>\n  <li>Follow promptly the instructions of your doctor or surgeon or other healthcare professional at the clinic.<\/li>\n  <li>Keep all appointments.<\/li>\n  <li>Communicate at all times to the professional and medical personnel health circumstances and habits such as smoking, alcohol or drug use of any kind.<\/li>\n<\/ol> <\/div><\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2eacdef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2eacdef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fa9c709\" data-id=\"2fa9c709\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b4044ac elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"2b4044ac\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div id=\"ld-fancy-heading-6aa7ca1e49719\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h2\"  data-inview=\"true\" data-transition-delay=\"true\" data-delay-options=\"{&quot;elements&quot;:&quot;.lqd-highlight-inner&quot;,&quot;delayType&quot;:&quot;transition&quot;}\" > Do you need more info? <mark class=\"lqd-highlight\"><span class=\"lqd-highlight-txt\"  > Contact us<\/span><span class=\"lqd-highlight-inner\"><\/span><\/mark><\/h2>\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0f7cd5 elementor-widget elementor-widget-spacer\" data-id=\"2c0f7cd5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ee701 elementor-widget elementor-widget-text-editor\" data-id=\"e4ee701\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>From the Quality Department <strong>CDC CL\u00cdNICA DE LA CUESTA<\/strong> we work daily to find out the concerns of our patients and their degree of satisfaction, with a clear objective of continuous improvement in the quality of both our service and our management. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-162bacc1 elementor-widget elementor-widget-spacer\" data-id=\"162bacc1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5b9f0a elementor-widget elementor-widget-ld_button\" data-id=\"7b5b9f0a\" data-element_type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/cdc.es\/en\/contact\"class=\"elementor-button btn btn-solid btn-lg btn-icon-right btn-hover-swp btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Contact\" class=\"btn-txt\">\n\t\t\t\t\t\tContact\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"lqd-icn-ess icon-md-arrow-forward\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"lqd-icn-ess icon-md-arrow-forward\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quality Section Rights and duties of the patient. Quality management The management assumes the challenge of implementing a quality management system according to the une-en ISO 9001:2015 standard. For this reason, CDC CL\u00cdNICA DE LA CUESTA establishes, declares and assumes the followingbeginning: Offer a service according to the requirements of our clients taking into account [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17398","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quality, Rights and Duties of the Patient - Cl\u00ednicas CDC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cdc.es\/en\/quality-rights-and-duties-of-the-patient\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality, Rights and Duties of the Patient - Cl\u00ednicas CDC\" \/>\n<meta property=\"og:description\" content=\"Quality Section Rights and duties of the patient. Quality management The management assumes the challenge of implementing a quality management system according to the une-en ISO 9001:2015 standard. 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