Object

The present conditions that we present below are intended to regulate the conditions of use and use of our online cosmetics platform, owned by the company CDC CLÍNICA DE LA CUESTA, with CIF B38657821 and registered office at Calle Rodríguez de La Oliva, Lola Yanes Building, Local Bajo, 38320, San Cristóbal de La Laguna, Santa Cruz de Tenerife, Spain.

We recommend that, in addition to these conditions, you visit and read the Privacy Policies and Cookies Policy of the platform with the aim of informing you of all the processes and operation at a usability level. The mere use of our online store attributes to whoever makes use of it, the condition of User (hereinafter “User”).

All the data or information that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policy and Cookies Policies. With the use of this platform or transfer of data, you declare that this information is true and that it corresponds to reality.

Conditions of access and use. Data and user registration.

The User will always act in good faith with the online store system. When the user makes use of the platform, he is committing to an exclusive use for consultations, requests or consumption of information; execution of sales contracts; undertakes not to make false orders or carry out fraudulent practices; Provide all the truthful information for the management and execution of sales contracts.

To browse our platform, you must accept or decline the use of Cookies required at the beginning of your visit. For access to certain content and services, prior subscription and corresponding registration as a User (hereinafter Registered User) will be required.

The user will be able to:

Subscribe: if you insert your e-mail in the subscription box enabled on the web (clearly identified) your data will form part of our file and the purpose will be to send you general information about CDC CLÍNICA DE LA CUESTA.com.

Create an account at CDC CLÍNICA DE LA CUESTA: by creating a user account, the user is declaring that he accepts and knows the general conditions of the store before purchasing a product.

If you give your consent before sending the registration form as a user, your data will form part of our file and the purpose will be to identify you in future accesses using the assigned passwords and to send you useful information about www.cdc.es.

At any time you can go to the section of my account, to rectify your preferences regarding the information to receive or the desire not to receive any type of information, or change your personal data, the address of sending the information.

When the user has made the decision to transfer their data to receive some type of service, they will be able to access the user area to be able to change, modify, even delete the content transferred to the platform.

The enjoyment of the condition of registered user will always require the inclusion of your data in our file, with the priority purpose of identifying you through your personal access codes, the consent to receive general or other information will be at your choice.

Any type of doubt or error when managing the data, do not hesitate to contact our team at: legal@cdc.es or call us at 922.644.774

Availability.

If there is any type of difficulty in supplying them, or if there is any type of anomaly, CDC CLÍNICA DE LA CUESTA undertakes to contact the client as immediately as possible, inform them of it, and offer a battery of possibilities to the user.

If you have any questions, it is recommended to contact Customer Service on the phone: 922.644.774 : legal@cdc.es

Delivery and Shipping Conditions.

When the user is in the step prior to buying and selling one of the products on the web platform, they must select the delivery method that best suits their needs at that time. Provided that nothing else has been agreed between the Customer Service department and the Customer, CDC CLÍNICA DE LA CUESTA undertakes to send the order with the selected products in the terms and forms indicated in the Shipping and Returns section.

In these delivery processes there may be factors that can alter this procedure, due to unforeseen or extraordinary reasons. In this case, CDC CLÍNICA DE LA CUESTA, as soon as it becomes aware of these factors, undertakes to immediately contact the client by phone call or email to the information provided in their client file.

In the event that the stipulated delivery dates cannot be met, CDC CLÍNICA DE LA CUESTA undertakes to contact you and inform you of a wide range of possibilities to satisfy your needs.

For the purposes of these conditions, an order will be considered delivered from the moment it has been delivered by the transport agencies associated with CDC CLÍNICA DE LA CUESTA. Moment in which you will be in possession of your product/s.

Any change in the address the next day, will mean a rechanneling of the package, these expenses will have to be assumed by the client and paid directly to the company, which will adjust the amount to the new postal code, weight of the package, etc.

If the user does not have time availability at home, we recommend that they put their workplace or a trusted collection point as the delivery address.

After 7 days without a response from the client, if the client rejects the order or does not want to assume the rechanneling costs due to an error in the shipping address, the package will be delivered again to CDC CLÍNICA DE LA CUESTA. In this case, CDC CLÍNICA DE LA CUESTA will cancel the order and refund the purchase amount, discounting the shipping costs stipulated in the section: Shipping Costs.

Shipments to the Canary Islands, Ceuta and Melilla must indicate NIF or DNI. CDC CLÍNICA DE LA CUESTA invoice without VAT for these destinations. When the customer registers as a resident of VAT-exempt areas, they will browse the website and see the prices of the products without VAT included. The DUA expenses for departure from Spain are included in the shipping prices. Any other type of tax or shipping or customs fee is not included.

Shipment Processing.

Orders will always be processed between 8:30 a.m. and 3:00 p.m. on business days in the city of Elche (Alicante). Any order placed by the customer after 3:00 p.m. will be processed the next business day.

Once the shipment has been processed, it will be delivered to the parcel service at 4:00 p.m. that same day or at 4:00 p.m. on the following days.

Not valid for orders with any product out of stock:

If you put a product in your shopping cart that is out of stock at the time of purchase, you will automatically not be able to choose that shipping method.

Shipping costs.

• Shipments to Spain Peninsula: €3.95
• Balearic Islands: €4.95
• Canary Islands: €2.95
• Ceuta: €31
• Melilla: €47

Cash on delivery costs are fixed at €3.5 for any shipping method (only available for Spain).

Price.

The prices that you can see on our online platform include the IGIC, but do not include shipping costs or extra derived services.

CDC CLÍNICA DE LA CUESTA may change the prices of the products at any time due to its pricing policies and agreements with suppliers, which will not affect orders placed prior to these modifications (the user will have in his possession an email address Confirmation of Purchase, and CDC CLÍNICA DE LA CUESTA will have an internal record of the transfer).

When you make a payment on our payment gateway, we do not store any critical payment data. Therefore, if you want to make a payment with the same method again in the future, you will have to enter all your card information or the payment system you choose at that time again for security reasons.

Payment methods.

Credit/debit card: At Banco Santander online POS with any Visa or Mastercard. Pay with your credit card with the bank gateway, without risk or commissions.

Bank transfer: We will send your order when you have made the bank transfer or an account deposit for the total amount of your purchase. It is advisable to expedite the departure of orders, that you send us a receipt of the transfer to Info@CDC CLÍNICA DE LA CUESTA.com. Please carry out the transaction in the days following the purchase, since if you do not carry it out, we cannot guarantee the availability of the products, and your order may be canceled due to lack of availability.

Cash on delivery: The total amount will be paid upon receipt of the order at the address indicated. This method of payment carries an additional cost of +€3.5 for the money management expense of the courier company.

PayPal: With this platform you can make payments for your purchases in seconds. Even if you don’t have a PayPal account, you can make payments with VISA and Mastercard. This method of payment has a 2.5% money management fee from PayPal.

bizum. Secure payment through Bizum technology. If cost to you.

Product information.

All the information about the products can be obtained in the product file of each one of them. However, when you receive your product, you can get that information on the packaging or in the package insert.

On rare occasions, the descriptive or visual information of the products may suffer some type of anomaly due to various technical or technological issues. In the event that any product may have an error in color, name, description, composition or price, CDC CLÍNICA DE LA CUESTA undertakes to change and rectify it immediately.

In the event that you have doubts about the composition of one of these, want to know if a product suits your needs, or have made any type of purchase of a product that has some type of anomaly, immediately contact the Customer Service at the number: 922644774 or by email: info@cdc.es

Purchase order conditions.

It is understood by purchase, provided that an order placed on the platform or online store www.CDC.es CLÍNICA DE LA CUESTA is accepted by both parties in a sales contract. The acceptance by CDC CLÍNICA DE LA CUESTA (CDC CLÍNICA DE LA CUESTA.com) of the purchase contract is understood as such at the time the customer accepts the purchase. In the same way, the client will be able to modify his order or cancel it until it has passed to the “Delivered to Logistics” status.

The customer can start and finish the order on the web, by phone at 966200728, or by email at info@cdc.es CDC CLÍNICA DE LA CUESTA.com, with the help of our assistants whenever they want and during working hours.

Cash on delivery costs are fixed at €3.5 for any shipping method.

CDC CLÍNICA DE LA CUESTA understands that the purchase contract is only perfected by the consent and acceptance of both parties. In the case of purchases in the online store www.CDC CLÍNICA DE LA CUESTA, the consent of the seller (CDC CLÍNICA DE LA CUESTA) is understood as such, at the time the customer makes the purchase. The client must understand as acceptance of the purchase order and therefore that the contract is perfected, only when the order has been placed.

full agreement.

Thanks to these conditions and/or any document that is expressly referred to in them, they constitute the entire existing agreement between you and us in relation to the purpose of the same. These supersede any other covenant, agreement or previous promise agreed between you and us verbally or in writing.

You and we acknowledge having consented to the execution of a contract without any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned in the present Conditions.

Neither you nor we will have any recourse against any untrue statement made by the other party, verbal or written, prior to the date of a contract (unless such untrue statement was fraudulently made) and the only recourse available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

Partial nullity.

If any of these conditions or any provision of a contract were declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

Right to modify Conditions and Terms of Use.

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website.

Comments, complaints, suggestions, claims.

From CDC CLÍNICA DE LA CUESTA we are delighted to receive your comments, complaints, suggestions and claims.

To do this, you will have at your disposal all the contact methods on the web. However, if you wish to carry it out by ordinary mail, all you have to do is send the information you want to the postal address that you can find in the identification data at the top of this document.

In addition, we have official claim forms available to consumers and users. You can request them by calling 922644774 or through our contact channels.

These general conditions are ruled by the Spanish Law.

We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

We inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp .php).

Right of Withdrawal

If you have entered into a sales contract with CDC CLÍNICA DE LA CUESTA (if you have made a purchase), you have the right to withdraw from the contract within 14 calendar days without justification. The term of said withdrawal will expire 14 calendar days from when you, or the person allowed to do so, received your request.

In order to exercise said right, you must contact CDC CLÍNICA DE LA CUESTA., with CIF B38657821 and registered office at Calle Rodríguez de La Oliva, Edificio Lola Yanes, Local Bajo, 38320, San Cristóbal de La Laguna, Santa Cruz de Tenerife , Spain. Contact email: info@cdc.es. In the same way, you can use the form that we will leave you in the following bases for postal delivery. This is not mandatory to enjoy your right.

Unless the CDC CLÍNICA DE LA CUESTA itself offers to collect the goods, the consumer and user must return or deliver them to the latter, or to a person authorized by the employer to receive them, without undue delay and, in any case, no later than within 14 calendar days from the date on which you communicate your decision to withdraw from the contract to the employer. CDC CLÍNICA DE LA CUESTA is obliged to return all amounts received, including delivery shipping costs, within 14 calendar days, using the same means of payment used by the consumer for the initial transaction, to unless the consumer has expressly provided otherwise and as long as the consumer does not incur any expenses as a result of the refund. However, if the consumer is the one who makes the return of the goods, the reimbursement will be withheld until the goods are received at our premises or until the consumer has presented proof of the return of the goods, depending on which condition is met first.

According to Art. 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/ 2007, of November 16, on Exceptions to the right of withdrawal, the right of withdrawal will not be applicable to contracts that refer to:

• The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• The supply of goods that can deteriorate or expire quickly.
• The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
• The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.
• The provision of accommodation services for purposes other than housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
• The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
• The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

Upon arrival, an exhaustive analysis will be carried out to see the state of the product. A specialist and professional person from the team will assess the status of the product and its possible devaluation.

We recommend that you please return the item using or including all its original packaging, instructions and other accompanying documents. If it is not returned in the same original packaging, the good may suffer a depreciation.

Similarly, in cases in which you consider that when delivered, the product does not comply with the provisions of the contract, do not hesitate to contact our team immediately through the contact channels, and notify us of the damage or error.

In the case of international orders (within the European community), the refund of the amount of your order will be made upon arrival at our warehouses. However, if the order has been returned for reasons beyond our control, as indicated by the transport agency, due to erroneous data in your delivery address, and if the payment has been made previously, the return of the order will be made instantly. amount of your purchase minus the costs of shipping and return: a total of €10. The return will be made by the same form of payment that you used to make the purchase. If you have any questions, please do not hesitate to contact us.

withdrawal form

In order to exercise the right of withdrawal of consumers, reflected in the General Laws for the Defense of Consumers and Users that were previously cited, the consumer must notify CDC CLÍNICA DE LA CUESTA by the means they deem appropriate (email , email, fax, etc.). Similarly, you can use, although it is not mandatory, the following available form: withdrawal document, which conforms to the model attached to the Law for the Defense of Consumer and User Rights (RDLeg. 1/2007 of November 16) .

Bills

If the client wishes to receive the invoice in paper or electronic format, they can request it through the various channels enabled for contact that we have on the web platform. Telephone contact: 922644774 or email: info@cdc.es CDC CLÍNICA DE LA CUESTA.com And it will be sent at no additional cost to the client.

Warranty

Cosmetic products are within the legislation of the European Union through Regulation (EC) No. 1223/2009 of the European Parliament and of the Council of November 30, 2009 on cosmetic products, (hereinafter Regulation 1223/2009). Without prejudice to the provisions of the aforementioned Regulation, in our country Royal Decree 1599/1997, of October 17, on cosmetic products, and Royal Legislative Decree 1/2015, of July 24, which approves the text Consolidated Law on Guarantees and Rational Use of Medications, regulate additional aspects applicable to cosmetic products at the national level.

When you carry out a sales contract with CDC CLÍNICA DE LA CUESTA, you have a guarantee on the products that are sold in our online store. CDC CLÍNICA DE LA CUESTA undertakes to repair, replace, reduce the price or terminate the contract, when the product is defective, and these steps will be free for the consumer. The seller is responsible for the lack of conformity that is manifested in 3 years from the delivery. These guarantees will be applied taking into account the nature of the products marketed on the website.

It is understood that the products are in accordance with the contract as long as they conform to the description made by CDC CLÍNICA DE LA CUESTA and possess the qualities that we have presented on this web page, are suitable for the uses to which the products thereof are ordinarily intended. type and present the usual quality and features of a product of the same type that can be reasonably expected. In this sense, if any of the products does not comply with the contract, you must notify us by following the procedure through any of the means of communication provided for this purpose.

When you take advantage of the guarantee of the products sold at CDC CLÍNICA DE LA CUESTA, the procedure will be as follows. At the time the product arrives at the customer’s home with a defect, the customer must contact our Customer Service department through the different means of contact on our platform, or send an email. The company will collect the damaged products without any cost to the customer.

If you receive a defective product, you can contact our Customer Service or by telephone: 922644774 or email: info@CDC.es

Change of products / wrong shipment

If what you want is to make a change of a product, you can request the change of it by contacting our Customer Service or by telephone: 922644774 or email: info@CDC.es

Once informed, CDC CLÍNICA DE LA CUESTA will have to send us the product through a courier company. At the moment that it is in our premises and it is verified that the product is in perfect condition, and it has not been opened, the purchase amount will be refunded by the same payment method that you used. Later we will place a new order with the new products you want.